IndiGo Focuses on Building Resilience After the December Operations Glitch

IndiGo will focus on strengthening operations and internal processes this year, following a severe system failure in December that exposed the limits of the Indian budget carrier’s rapid development.  

“Building resilience in the system and making sure that the enormous ops we have today, with 2,200 daily flights, is additionally solidified” will be a key priority for the airline this year, CEO Pieter Elbers said at the Singapore Airshow on Tuesday.

There was an operational meltdown at Indigo in the first week of December, resulting in the cancellation of 2,500 flights over three days. The chaos prompted an intervention by the DGCA, which imposed a fine and held management responsible for the disruption.

According to the CEO, the company has re-evaluated its systems following the failure, though he didn’t provide any concrete operational changes. 

IndiGo now operates over 2,200 flights a day, carrying up to 380,000 passengers. Capacity for the quarter ending March will grow by about 10%. The company lately begun operating its Airbus SE A321 XLR, which can perform long-distance missions on a smaller single-aisle aircraft. After launching flights to Athens from Delhi and Mumbai in January 2026, the airline will now add Istanbul to its route network. 

Source: Business Standard